Privacy Policy

1. Data We Collect

When you use our website or contact us, we may collect:

• Contact details — name, email address, phone number.
• Travel preferences — destinations, dates, budget, hotel style, special requirements.
• Usage data — pages visited, browser type, IP address (anonymised), via Google Analytics.
• Form submissions — any information you provide via our enquiry form.

2. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide travel concierge services.
• Book hotels, transfers, and experiences on your behalf.
• Communicate with you about your bookings and itineraries.
• Improve our website and services through anonymised analytics.

We do not sell your personal data to third parties.

3. Legal Basis (GDPR)

We process your data under the following lawful bases:

• Consent — when you submit our enquiry form or accept cookies.
• Contract — when we provide travel services you have requested.
• Legitimate interest — to respond to your communications and improve our services.

4. Third-Party Services

We use the following third-party services that may process your data:

• hCaptcha — bot protection on our contact form (privacy: hcaptcha.com/privacy).
• Google Analytics 4 — anonymised traffic analytics (privacy: policies.google.com/privacy).
• Email & hosting providers — to deliver our services and communications.

5. Data Retention

We retain your personal data only for as long as necessary to provide the services you have requested and to meet legal obligations. Enquiry data is retained for up to 24 months after last contact. Booking-related data is retained for the duration of the engagement plus 7 years for tax/accounting purposes.

6. Your Rights (GDPR / CCPA)

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured format.
• Withdraw consent at any time (for consent-based processing).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at plan@concierge2travel.com.

7. Cookies

Our website uses cookies for functionality (remembering consent) and analytics (understanding how visitors use the site). You can control cookies via the banner on first visit or through your browser settings. See our cookie consent banner for details.

8. Security

We take reasonable technical and organisational measures to protect your data, including encrypted form submissions (hCaptcha), access controls, and regular reviews. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Your data may be processed by our third-party service providers outside the EEA (e.g. Google in the US). We rely on Standard Contractual Clauses or equivalent safeguards to ensure your data is protected to EU standards.

10. Contact

If you have questions about this privacy policy or your data, please contact:

Concierge2Travel
Tbilisi, Georgia
Email: plan@concierge2travel.com
Phone: +995 557 997 661